💡 eNACH stands for electronic NACH and utilises the services of NPCI's National Automated Clearing House (NACH)
This is a part of the loan disbursal process, where the customer needs to complete the e-NACH process to avail the loan. The customer here simply needs his/her net-banking login or debit card details to complete the registration. By registering you then allow the FIU to automatically process your EMI payments on time.Â
One of the key benefits of using eNACHÂ is that this drastically reduces the TATÂ required to complete the process. From to 48hrs from 25-30 days of manual NACH procedure.
Although the steps for e-NACHÂ registration was clear and easy to use for our customers, the way in which this information was shared was complex and misleading. There were numerous steps which helped us get to our final designs, but here is a collation of few issues which were being addressed to display customers information and scheduling the KYCÂ process.
